🛠️ After Sales Service
Training Time: 3-7 working days (recommended). Includes installation, commissioning, and training at your site. Suppliers provide this service, while buyers cover travel-related expenses (airfare, accommodation, etc.).
❓ Frequently Asked Questions
When was the manufacturing facility established?
We have specialized in R&D and intelligent manufacturing solutions for laser processing equipment since 2005, focusing on cutting, welding, and cladding technology.
What is the warranty policy for the machines?
The quality assurance period is 12 months from arrival. We provide free replacement accessories during this period for non-man-made damage.
How do you handle installation and user training?
We provide comprehensive training videos and English manuals. Our technical team offers guidance via email and instant messaging for troubleshooting and adjustment.
What support is available for after-sales issues?
Our English-speaking engineers can communicate directly to solve problems. On-site assistance can be quickly arranged if local troubleshooting is required.
Do you offer wholesale or distributor pricing?
Yes, wholesalers, distributors, and agents are encouraged to contact us directly to obtain specialized wholesale pricing.
What is the annual production capacity?
Our facility has a robust production capacity of 5,000 pieces per year to ensure timely delivery for global orders.