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Frequently Asked Questions
Q: What is the Minimum Order Quantity (MOQ) and delivery time?
A: Our MOQ is 1 set machine. Delivery depends on the model; typically 1-2 weeks for smaller machines and 35-50 days for high-power cutting machines.
Q: Is the machine easy to operate for a first-time user?
A: Yes, we provide comprehensive guidance videos and English user manuals. Our technical team is also available to assist via online communication tools to resolve any issues.
Q: What kind of after-sales service and warranty do you offer?
A: We provide prompt online responses within two hours and comprehensive manuals. Faulty components can be returned for repair under our warranty services.
Q: What materials can this fiber laser cutting machine process?
A: This machine is specifically designed for metal working, including materials used in aerospace, automotive, and advertising industries.
Q: What is the positioning accuracy of the AD3015H model?
A: The X/Y positioning accuracy is ±0.03mm/m, ensuring high precision for industrial manufacturing.
Q: How is the machine cooled during operation?
A: The system utilizes an efficient water cooling method to maintain optimal performance for the continuous wave laser.