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Frequently Asked Questions
Are you a professional manufacturer?
Yes, we are a professional stone processing machines manufacturer with over 14 years of industry experience since 2006.
What kind of after-sales service do you provide?
We offer 24-hour after-sale service with fluent English communication. Our team provides point-to-point assistance to solve technical problems timely.
What is the warranty and technical support policy?
The equipment comes with a 12-month guarantee. We provide 18 hours of daily technical support via email or video, along with English manuals and video tutorials.
Do you provide equipment operation training?
Yes, we can dispatch professional electrical and mechanical engineers to install, adjust the machines, and train your workers on-site.
Why is your pricing competitive?
As an innovative enterprise with an elite technical team, we offer machines with the same high-level components as leading brands but at a more competitive price point.
What is the shipping method?
Machines are typically packed in wooden cases or plastic film for safe transport. We ensure robust packaging to prevent damage during international shipping.